Cristianos News:

Client Feedback Sheet Review

As part of our ongoing commitment to providing quality assured treatment we have produced a survey for YOU the client to have your say. We will be open and transparent in the publication of these survey's.

Purpose:

Although the Client Survey is conducted and published on an annual basis we believe there is much benefit to be had from asking our clients for their opinions on a more routine basis and have recently introduced a Client Feedback Sheet. It is anticipated that more regular feedback will ensure that we are listening to the needs of our clients and acting on them in a timely manner. A proportion of this sheet relates to internal procedures and adds further checks and balances to our quality assurance systems, thus ensuring the delivery of quality assured treatment and care to our clients. The final question gives client’s the opportunity to comment on any improvements they think they would like to see introduced to our service and also gives the chance to comment about the level of service they have received whilst attending the clinic. The observations recorded by our clients on these sheets are collated into a monthly report which also includes comments from the management team to the staff.

We would like to share these comments with you.

April 09 Altrincham Clinic

Client Feedback:

None of the respondents could offer any suggestions in respect of improvements we could make to our service other than to ensure we have a good radio station on. The additional comments were all positive “No its perfect, cannot think of anything to raise the service” “No very happy with the service as always” “No, very happy” “I was very pleased with all care and treatment given” “Standard of service is brilliant! No improvements needed!” “No it doesn’t need improving it’s a good clinic”

Cristianos Comments:

It has always been the ethos at Cristianos to provide the highest quality of service in a caring and supportive environment and it was gratifying to see that our clients could not, at this time suggest any improvements in the service we provide. Praise for individual staff members was pleasing to see and no doubt will be rewarding to read for those individuals. I believe the Client Feedback form is further encouragement that we are providing for our clients needs.

May 09 Altrincham Clinic

Client Feedback:

For the second month none of the respondents could offer any suggestions in respect of improvements we could make to our service. Additional comments made were all positive “Brilliant service”, “No, it’s great”, No, the clinic is excellent and the staff make treatment as relaxing as possible. Very happy.” And “No, the standard of service is 1 st class and always has been. All the girls are very good at carrying out my treatment and looking after me”.

Cristianos Comment:

It is clear from reading these comments that whilst policies, procedures and protocols and the professionalism of our staff lead to the delivery of safe quality assured treatment, the care component is often the one that makes the biggest difference to the client in terms of their experience. Caring for the needs of clients cannot, in my opinion be taught it is a matter of truly being committed to your client and believing in the treatment you are providing. This reinforces my belief that the staff at Cristianos make the difference. Thank you.

Chris Hart MD